Refund policy
Returns Policy
Returns & Refund Policy for End-Use Customers of Host Mycelium Brand Supplements
At Host Mycelium, we take great pride in our Host Myceliumproducts. If for any reason you are not satisfied with your purchase of Host Mycelium, our goal is to make it right.
If you purchased your product from one of our authorized resellers, please contact the same reseller to process your return.
If you purchased your product directly from us, please contact our customer service team as soon as possible:
Phone: +19717716072
Email: contact@hostmycelium.com
Returns should be shipped to this address:
8940 Select CT SE
Tumwater, WA 98501
Please be ready to provide your name, order number, shipping address, and the name and lot code of the product to be returned. Having this information ready will help us serve you more effectively.
We will work to meet your needs by either replacing your item or refunding your purchase price for the product in question.
We appreciate your support and look forward to assisting you.
Please note:
- We are unable to accept returns for products that were delivered more than 90 days prior to return request.
- Shipping costs are non-refundable, except in cases of a shipping error on our part.
Returns Policies for Items Other Than Host Mycelium Products
Live Items
Please do not ship Live Items back to Host Mycelium. If you suspect that your Live Item is damaged or defective, contact Host Mycelium immediately. Our Customer Service team will assist you.
Host Mycelium does not accept returns of live items.
Below, you will find information pertaining to returns of non-live items for various reasons.
Defective/damaged merchandise:
Host Mycelium will replace defective merchandise free of charge provided that the following steps are taken:
Damaged/defective merchandise must be reported to Host Mycelium within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.
Customers notifying Host Mycelium of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.
When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
Having informed Host Mycelium of the intent to return product, please ship defective item(s) back to Host Mycelium with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.
Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.
Host Mycelium will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
Returns for reasons other than defect/damage:
For returns of this sort, please be aware of the following policies and steps for returning products to Host Mycelium:
Merchandise being returned for reasons other than defect or damage will be subject to a 4% restocking fee.
Host Mycelium must be notified of all returns within 10 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.
Customers notifying Host Mycelium of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.
When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
Having informed Host Mycelium of the intent to return product, please ship defective item(s) back to Host Mycelium with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.
Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
Upon receipt of the return package, Host Mycelium will calculate return costs, and contact you to verify that a return has been made.
Host Mycelium will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
Refunds Policy
Host Mycelium does not offer refunds for live items. Please do not ship Live Items back to Host Mycelium. If you suspect that your Live Item is damaged or defective, contact Host Myceliumimmediately. Our Customer Service team will assist you.
In the event that a refund is approved for your return of non-Live Items, the following protocols shall apply:
We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.
When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)
In cases where an “in store” credit is appropriate, we can issue a credit to your Host Mycelium customer account. Customers must then call us at +19717716072 to apply such credits towards their next order.